BOX App Privacy Policy

Last updated: January 8, 2025

1. Information We Collect

Personal Information

We collect information you provide directly to us, such as:

• Name and contact information
• Email address and phone number
• Payment and billing information
• Account credentials
• Business information (if applicable)

Transaction Information

When you use our payment services, we collect:

• Transaction amounts and descriptions
• Payment method details
• Transaction dates and times
• Merchant and customer information

Technical Information

We automatically collect certain technical information:

• Device information and identifiers
• IP address and location data
• Browser type and version
• Usage patterns and preferences

2. How We Use Your Information

We use the information we collect to:

• Process payments and transactions
• Provide customer support
• Prevent fraud and ensure security
• Comply with legal obligations
• Improve our services
• Send important notifications
• Analyze usage patterns

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform, including payment processors, cloud hosting providers, and analytics services.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to protect our rights and safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure data centers and infrastructure
• Regular security audits and monitoring
• Access controls and authentication
• PCI DSS compliance for payment data

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years for regulatory compliance.

6. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing of your information
• Data portability
• Opt-out of marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse usage, and provide personalised content. You can control cookie settings through your browser preferences.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

9. Children’s Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: 01487 808 990
• Address: Unit 3 Green Farm, Abbots Ripton, Huntingdon, Cambridgeshire PE28 2PF